Inside Sales Representative BeLux – CooperCompanies – Gorinchem

CooperCompanies

For our Sales department BeNeLux we are for an Inside Sales Manager specifically for the Belgium and Luxembourg markets. Are you commercially strong and would like to be responsible for sales development and growth of a defined group of customers in the BeLux? We like to offer this opportunity for a mostly remote working role and we provide guidance and training in alignment with the CooperVision sales processes, plans and objectives:

  • Building and maintaining excellent relationships with customers, to support a solid growth of the business. 
  • Implementing a consultative selling style and operate independently.
  • Professional, credible, and comfortable, dealing with optometrists, contact lens opticians, retail store managers and store staff via phone, e-mail, and on-line conferencing, with occasional field visits.
  • Working on accounts with a low CooperVision turnover and high potential. 
  • Maximize results through a combination of new business development and servicing existing customers, achieving sales targets and personal performance objectives.
  • Business Sense, Commercial Knowledge, Marketing & Finance

  • Understand the business and the impact of (market) changes.
  • Prepare and implement customer marketing plans and promotions, to grow the business and monitor results to ensure return on investment. 
  • Develop proposals for selected accounts, with a potential return on investment, for field-based Business Development Managers.
  • Participate in National Sales meetings BeLux to ensure understanding of the strategy, action plans and required performance. 
  • Understand in detail all optical retail metrics.
  • Co-ordinate and suggest ideas in collaboration with Marketing. 
  • Visit, when required, large trade shows and events to expand industry knowledge. 
  • Sales Process, Selling Style, Presentation & Training

  • Create sales, though a deep understanding of customers requirements.
  • Enhance CooperVision customer experience, by implementing sales tools that add-value.
  • Excellent verbal communication and on-line presentation skills, with memorable content and style.
  • Strategic Planning, Preparation, Organisation & SFDC

  • Develop and present account business plans (minimum “top 25” customers) and quarterly growth plans, including a customer contact strategy and call plan, SMART objectives, and time management techniques. 
  • Identify challenges and look for alternative solutions. 
  • Fully utilize the CRM system to update call objectives, gathered information, and actions. 
  • Organise and execute clinical training in liaison with the Professional Service team. 
  • Negotiation, Pricing & Budget Controls

  • Understand price bands and communicate, justify, and control price bands. 
  • Demonstrate understanding of negotiation of available tradable and added value.
  • Team Player

  • Compliant with corporate policies, positive, assertive, high work standards and eager to learn. 
  • Take full responsibility for customer sales targets and ambition to overachieve, collaborating with the regional field-based team. 
  • Liaise with Customers Service to ensure all service levels are maintained and customers are satisfied.
  • Occasionally support the field-based Business Development Managers with promotions, which directly contributes to the overall national Sales targets. 
  • Knowledge, Skills and Abilities:

  • Enviable track record of target achievements, working for organisations that demonstrate and require strong interpersonal skills, to influence customers.
  • Sales professional with calling experience in a professional sales environment.
  • Awareness and ability to make a positive impact with prospective and existing customers and understanding of investigative questioning.
  • Works well under pressure, with exceptional planning and organisational skills to prioritise effectively.
  • Excellent and professional behavior, and able to deliver a clear, concise presentation and conversation during a phone call.
  • Enhanced listening skills, a personal approach to customers and colleagues, exceptional verbal and written communication skills in, French, Flemish, and English and the ability to prepare online presentations for various customer groups. 
  • Anticipates, understands, and meets customer needs, result-oriented, entrepreneurial, tenacious, and resilient.
  • Self-motivated, able to work successfully alone or within a team and easily adapts to a changing work environment, various situations, individuals and/or groups. 
  • A forward thinker, proactive and creates new ideas to improve the way of working.
  • Prolonged sitting in front of a computer, making an average of 20 phone calls per day to have and open discussion with decision makers.
  • Computer literacy including Email, Excel, Word and PowerPoint essential.
  • Existing knowledge of the optical market advantageous.
  • Home based/office role (hybrid model) at least 1 day per month in the office, with occasional travel including overnight stays.
  • Experience:

  • Minimal Bachelor’s degree, preferably Commercial Economy.
  • Minimum 1-3 years of sales experience preferably in the optical industry or related medical/technical healthcare field. 
  • Tangible product sales experience over the phone is highly desirable. 
  • Demonstrable experience in defining and achieving sales results through demonstration of accurate business acumen.
  • Clear evidence of self-improvement with a strong desire to progress. 
  • Education:

  • Minimal Bachelor’s degree, preferably Commercial Economy.
  • Consideration given to candidates with sales experience.
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