Customer Service Representative – Netherlands or Belgium – Seco Tools – Gorinchem

Seco Tools

Customer Service Representative – Netherlands or Belgium

We are now looking for a Customer Service Representative based in Netherlands or Belgium being a part of the Customer Service Organization for West Europe. The position will support the team in Benelux and report to the CS Team Manager of UK and Benelux. This will be a key member in the team and important for us to reach our Customer Service Strategy.

Your mission and responsibilities

Mission: You will be the first interface to customer to provide a world class customer service to both existing and prospective customers.

MAIN RESPONSIBILITIES:

Database Management: Updating the Customer database with information like delivery address, salesman code, email ids.

• Customer Onboarding: Proactively connect with customers to orient them and promote usage of our digital tools.

• Enquiry Handling: Handling customer queries, aiming to clarify, orient and direct detected problems toward a solution.

• Quotations: Together with field sales, decide on the most appropriate solution for a customer. This can include contacting several suppliers, calculating prices, creating new products together with correct data and comparing delivery times.

• Order Processing, Management and Monitoring: Manage orders from the initial creation to invoicing. Including external and internal orders, credits and invoices, cancellations, and other various tasks. Searching for order information, escalation of issues and planning for future orders. Pro-actively reduce and prevent customer order delays with help from supporting systems like Power BI and similar solutions.

• Escalation Handling: Handle escalation of unresolved customer enquiry with regards to order / cash collection.

• Claim handling: Register the claim in Seco

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